Frequently Asked Questions
I want to use the car rental service. What should I do to make a car reservation?
You can make your car reservation using your Visa/Mastercard/Amex credit card after completing your reservation selections on the www.brandrentacar.com homepage. You can also make your reservation through our call center at 0 342 583 4030 or our offices.
Do you accept payments other than credit cards?
No, we cannot accept payments other than Visa/Mastercard/Amex credit cards. Car reservations cannot be made with cash, debit cards, or virtual cards through any of our sales channels.
I want to rent a car, but I don't have a credit card or my credit card limit is insufficient. Can I pay with someone else's credit card?
No. Due to our security policies, the driver's information and the payment card information must match for car rental services made through all our reservation channels.
We do not offer in-office payment reservations through brandrentacar.com or our mobile website. Guests can call our website, call center at 0 342 583 4030, or contact our offices to inquire about availability for their requested date range and vehicle group, and make in-office payment reservations through our call center. Please note that in busy periods, in-office payment reservations may not be available. Booking early will be more advantageous for your reservation.
I want to make a reservation through your website, but I don't have a credit card / my card limit is insufficient / I don't have my card with me. Can I pay at your office when I pick up the vehicle?
All guests who rent a car through our brandrentacar.com website receive confirmation information via email to the email address they provided during the rental process and via SMS to their mobile phones. Therefore, it is important for our guests to provide all their information completely and accurately during the reservation process.
How do I know if my car reservation is confirmed?
All guests who rent a car through our brandrentacar.com website receive confirmation information via email to the email address they provided during the rental process and via SMS to their mobile phones. Therefore, it is important for our guests to provide all their information completely and accurately when making their reservation.
How can I cancel my reservation?
You can submit your reservation cancellation request by entering your reservation number and email address in the Reservation Cancellation Request tab under the Online Reservation heading at the top of the brandrentacar.com homepage. You can also cancel your reservation through our call center at 0 342 583 4030 . Please note that if your rental pickup time is less than 24 hours away, or if you fail to pick up the vehicle without canceling your reservation, the rental fee will be deducted from the refund. For details of reservation cancellation policies, you can review the car rental agreement details.
What are your cancellation/return conditions?
If you notify us of your cancellation request at the time you made your reservation, the entire amount you paid will be refunded to your card. Our refund policy for other cancellation requests is as follows: - If the pickup time of your rental is less than 24 hours away or the vehicle is not picked up without cancellation, a refund will be made after a deduction of 1 day's rental fee. - If the pickup time of your rental is more than 24 hours away, the rental fee will be refunded without deduction. - If you purchase an assurance package, cancellation and refund are free of charge. For car rental rules, you can review the rental agreement details.
I want to make changes to my reservation. How can I do this?
Transactions such as changing the vehicle group or adding additional services cannot be made through our brandrentacar.com website for confirmed reservations. Guests who want to make changes to their reservations should contact our call center at 0 342 583 4030 or the relevant branch. For change rules, you can review the BRAND RENT A CAR rental agreement document.
How can I pick up the vehicle I reserved?
Reservation information is instantly sent to the offices where our guests have made their selections. Simply go to our office with your reservation information. Don't forget to have your driver's license and credit card with you.
What should I keep in mind when I come to pick up my rental car?
When our guests come to our office to pick up the car they selected from the office they specified when making their reservation, they will sign a car rental agreement. For the agreement to be valid, you must have your driver's license, ID card or valid passport, and a credit card with a limit at least equal to the authorization amount. Additionally, your residential address and phone number will be recorded on your agreement. Before leaving our office, be sure to request a copy of your rental agreement from our authorized staff.
The car delivered to me and the car I rented are different brands. What can I do?
If we cannot find a vehicle in the vehicle group we requested on the specified pickup day, we will provide a vehicle in a higher-class vehicle, free of charge, provided your age and driver's license age meet the vehicle group requirements.
What should I pay attention to when picking up my rental vehicle?
Before signing the delivery report, please check the vehicle's mileage and identify any defects or damages with our authorized personnel to ensure they are properly documented. You can also contact our authorized personnel to inquire about the safety equipment and accessories of your rental vehicle.
Can I pay in installments when renting a vehicle?
No. We do not offer installments for car rentals.
Do your vehicles have the Fast Pass System (HGS) or Automatic Pass System (OGS)? I switched from HGS. I switched from OGS. How do I pay?
All vehicles in our fleet are equipped with HGS. At the end of your rental period, your HGS usage information is received by our offices and the toll fee is charged to your credit card. Since the collection process for tolls is under the responsibility of the General Directorate of Highways, it is possible that collections may be delayed than usual. If you have passed through the OGS toll booths with our vehicles equipped with HGS; you have committed an illegal toll. The illegal toll fee (as with other traffic violations) is collected from BRAND RENT A CAR by the relevant government institutions. The illegal toll fee (as with other traffic violations) is collected from the credit card presented during the rental process. HGS cannot be used when crossing the Osmangazi Bridge; cash payment must be made at the toll booth.
Do your vehicles have a mileage limit?
We apply a mileage limit that varies for daily and monthly rentals. For information about our mileage limit, please review the rental agreement details in the BRAND RENT A CAR .
I have exceeded the daily mileage limit.
Guests who exceed the daily mileage limit may be charged an additional mileage fee. The distance traveled by a vehicle is determined by reading the speedometer installed in the vehicle by the manufacturer. If the speedometer installed in the vehicle is broken, the mileage fee is determined based on the distance of the journey as shown on the map.
How can I return my rented vehicle?
At the end of your rental period, simply drive your rental car to the return office you specified when renting. You can select whichever office you prefer. Please note that if the pick-up and return offices are different, a one-way fee will apply. You can obtain information about the one-way fee from our call center at 0 342 583 4030 or our offices.
Do your vehicles have traffic insurance or comprehensive coverage?
All vehicles in our fleet have traffic insurance and comprehensive coverage.
What is Minor Damage Insurance? What are its types? Why should I get Mini Damage Insurance?
Mini Damage Insurance provides coverage for material damage to the vehicle for damages that cannot be reported by our guests in writing and for which a police report cannot be kept. We offer our guests three types of damage insurance options: mini damage, super mini damage, and maximum insurance package. Mini damage, super mini damage, and maximum insurance package insurance covers damages below the limits set by BRAND RENT A CAR; repair costs within these limits are not charged to guests who benefit from Mini Damage Insurance. You can add our Mini Damage insurance to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made their reservation should contact our call center or offices at 0 342 583 4030 . Please note that Minor Damage Insurance does not cover damage to tires, glass, and headlights.
What is Optional Liability? Why should I purchase Optional Liability Insurance?
In addition to mandatory traffic insurance, it provides coverage against third parties. Damages caused to third parties as a result of a possible accident, within the limits set by BRAND RENT A CAR , are not covered for guests using Optional Liability Insurance. You can add Optional Liability Insurance to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. To benefit from Optional Liability Insurance, guests who have made their reservations should contact our call center at 0 342 583 4030 or our offices.
What is Tire and Glass insurance? Why should I get Tire and Glass insurance?
Our standard insurance, available for all vehicles in our fleet, does not cover tire and glass damage. Guests who benefit from Tire and Glass insurance will not be charged for damages caused to these parts. You can add it to your reservation by selecting it from the Extra Services section under the Tire, Glass, Vehicle Selection page. To benefit from tire and glass insurance, guests who have made their reservations should contact our call center or office at 0 342 583 4030 .
What is Personal Accident Insurance? Why Should I Get It?
Personal Accident Insurance provides financial security for you and your family against unwanted accidents. It covers the driver and passengers within the insurance limits. You can add our Personal Accident Insurance to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. To benefit from Personal Accident Insurance, our guests who have made a reservation should contact our call center at 0 342 583 4030 or our offices.
What is GPS / Navigation? Why Should I Get It?
GPS Navigation system allows you to easily find places you want to reach without wasting time. You can add GPS Navigation system to your reservation by selecting it from the Extra Services heading under the Vehicle Selection page. To benefit from GPS / Navigation service, our guests who have made a reservation should contact our call center at 0 342 583 4030 or our offices.
What is a Child Seat? Why Should I Get One?
The safety of your most precious ones is also very important to us, and with a baby seat service, you can ensure the safety of your loved ones. By law, it is mandatory to have a child seat in vehicles carrying children up to the age of 12. You can add our child seat service to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made a reservation should contact our call center or office at 0 342 583 4030 to use our child seat service.
What is the Cancellation Assurance Package? Why Should I Get One?
It allows you to cancel your reservation without a fee. Additionally, if you return the vehicle before the reservation end date, the excess amount collected after the recalculated rental fee will be refunded to you. You can add the Assurance Package to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made a reservation should contact our call center or offices at 0 342 583 4030 to benefit from our Assurance Package service.
Can friends drive the vehicle I rent? What is an additional driver? Why should I get an additional driver service?
The rental agreement is made with the person renting the vehicle. Depending on the agreement, the renter's information is included in all insurance and insurance terms of the vehicle. If a person whose information is not included in the rental agreement is a party to an accident resulting in material or moral damage, all insurance and insurance coverage will be void, and both the renter and those involved in the accident will be held responsible for the accident. The additional driver service; It ensures that an additional driver is a party to the rental agreement and is covered by insurance and guarantees. Remember, driver age and license age requirements vary depending on the group, and apply to additional drivers as well. You can review our rental agreement for details on driver age and license age requirements. You can add our additional driver service to your reservation by selecting it from the Extra Services section under the Vehicle Selection page. Guests who have made a reservation should contact our call center or our offices at 0 342 583 4030 to take advantage of the additional driver service.
I see different prices for the same vehicle group at different times. What is your pricing policy?
Our prices are determined by considering criteria such as market structure, service quality, demand, and density. Remember, early booking will provide a more advantageous option for your reservation.
When will the refund for my canceled reservation be reflected on my credit card?
Reservation refunds are transferred to the bank to which our guests' credit cards are linked, in accordance with our cancellation refund policies, following the cancellation. Refunds for canceled reservations are reflected on our guests' credit cards within 1 to 10 business days, depending on interbank transactions and excluding public holidays.
What is the minimum rental period? If I return the vehicle within the same day, how much will I pay?
The shortest car rental period is 24 hours. For rentals of less than 1 day (24 hours), a 1-day rental fee is charged.
When is the authorization (hold, deposit) placed on my credit card refunded when renting a car?
The authorization (deposit) is refunded after the rental ends, taking into account any tolls and bridges, fuel shortages, exceeding the daily mileage limit, and damage charges. If these amounts are not available, the entire authorization fee is transferred to the bank that issued the guest's credit card for a full refund. The authorization refund is reflected on our guests' credit cards within 1 to 10 business days, depending on interbank transactions and taking into account public holidays.
Where can I access your current campaigns?
You can access our campaigns in the Campaigns section at the top of the brandrentacar.com homepage or at brandrentacar.com campaign addresses.
I want to take advantage of two different campaigns, but the system won't allow it. What can I do?
Campaigns organized by BRAND RENT A CAR cannot be combined. If you're eligible for more than one campaign, we recommend that your guests choose the one they find most suitable.
I received a traffic ticket on my rental vehicle's license plate. What do I do?
Traffic tickets issued on our vehicles' license plates are notified to us as BRAND RENT A CAR . Fines notified to us by the Ministry of Finance are collected from the credit card presented by our guests during the rental process. Fines notified to us are reflected in our guests' credit card, plus a service fee. You can review our rental agreement for detailed information.
I received a traffic ticket on my ID number. What do I do?
T.R. Fines charged to the vehicle's ID number must be paid directly by our guests.
I had an accident. What do I do?
The procedures our guests must follow vary depending on how the accident occurred. However, under all circumstances, our guests must contact the authorized persons by calling 0 342 583 4030 and report the incident. If our guests hit a stationary vehicle or if our vehicle is hit by a third party while parked, without moving the vehicle, the nearest police or gendarmerie station must be contacted and accident, theft, and alcohol detection reports must be obtained. In the event of a collision; If one of the following conditions exists: driving a motor vehicle without a driver's license, the driver being a minor, the driver being suspected of alcoholism or mental health, one of the vehicles involved in the accident belonging to a public institution, damage to property belonging to a public institution, damage to property belonging to third parties only, one of the vehicles involved in the accident lacks traffic insurance, or the accident results in death or bodily harm, accident, theft, and alcohol detection reports must be obtained from the nearest police or gendarmerie station without changing the location of the vehicle. If none of the above-mentioned items have occurred in the event of a collision, our guests are required to file a Material Damage Accident Detection Report according to the type of accident that occurred.
What should I do if something happens to my vehicle?
If our vehicle breaks down, our guests must contact authorized personnel at 0 342 583 4030 to inform them and receive assistance. A new vehicle will be provided within the service limits to replace the broken vehicle. Guests are not charged for the days the vehicle is spent in repairs. However, any damages, financial and moral losses incurred by our guests due to non-compliance with applicable traffic laws and regulations are covered by our guests.
Do your vehicles have winter tires?
Our vehicles do not come standard with winter tires. A vehicle with winter tires can be provided if available within the requested date range and vehicle group. Winter tire supply is a paid service.
I would like to rent a fleet for my company. How can I do this?
For corporate agreements and fleet rental requests, please contact our authorized department at gaziantep@brandrentacar.com.
I will return my vehicle later than the specified return date/time.
We kindly ask our guests who will experience a delay in returning their vehicle to inform the return office specified when renting. Depending on the duration of the delay, a late fee may apply. If the delay exceeds 2 hours, a one-day rental fee will be charged. You can review our rental agreement for details on the procedures applicable in case of delay.
Can I travel abroad with the vehicle I rented?
No, our vehicles cannot be taken abroad.
